Showing posts with label Tom Knight. Show all posts
Showing posts with label Tom Knight. Show all posts

Friday, November 4, 2011

Service With a Smile, Your Smile



There seems to be a trend these days: everything costs more and what you get is less.  OK, I know I’m just another “old guy” who remembers the “good old days”  when things like this were taken for granted: 

Fresh cold milk was delivered to your doorstep. Butter and cottage cheese too.
The gas station attendant not only pumped the gas, but cleaned the windshield, checked the oil and gave you a free map. Oh yeah, forgot to mention, gas was 35 cents per gallon.

Postage stamps were 5 cents, except for air mail: that was 7 cents. Mail never got lost and there was no such thing as “junk mail” to clutter up the mailbox. The mailman was a friend.

People actually used words like “please” and “thank you.” If you gave a gift, you could reasonably expect to receive a handwritten thank you note.

Everyone nowadays seems to be stressed out, in a hurry, and pissed off. That’s why it’s such a shocking experience to encounter old-fashioned service, so extraordinary these days. And that is why I wish to briefly acknowledge the outstanding service I recently received.

Men’s Wearhouse: I bought some good sports coats and dress shirts for work several years ago. The coats get heavy use with all the stuff I carry in my pockets, such as my real estate electronic key, my iPhone, business cards and my wallet. Recently I put my wallet in my coat pocket and it went right down to the bottom corner of my jacket. Something’s wrong with that! I decided to go back to the store with my coat. They said, “if you can wait just five minutes, we’ll have that fixed for you.” Indeed they did. The pocket was sewn back together, my coat was good as new, and there was no charge. Prompt, courteous, efficient service. Kuddos to the Men’s Wearhouse. I will return again and again.

Pastime Hardware:  It’s a crowded and busy place, and easy to see why. They have everything you could ever need or imagine and much more. But so does Home Depot. The difference? Pick a number, just like Baskin-Robbins. Your number will come up quickly and a well-informed employee will escort you to wherever it is in the store you need to go to find the item in question. Sometimes you might not even know what you need to solve a home repair, but never fear, they know the answer! In my case, I have an old swamp cooler up at my country house. The belt which drives the fan was starting to fray. The clerk took the old belt, measured it on a wall device, looked up the number, got a long pole and fetched the replacement belt from high on the wall. A couple of minutes and I was out of there. Kuddos to Pastime Hardware. They’ve got it all, including the best customer service anywhere.

I am a real estate agent at Berkeley Hills Realty. Nothing is more irritating to a buyer or seller than having to wait hours or worse yet, days for a return call. Not with our agents and not with me. I will answer your e-mail or phone call right away. It’s about “old-fashioned” customer service. Courtesy, caring, efficiency and professional expertise are the services we provide. Sometimes it’s good to be “old-fashioned.”

Tom Knight
Broker Associate
tom@berkhills.com
vm 510-524.9888 x56

DRE #01441406

Tuesday, March 29, 2011

Memories From El Cerrito’s Blake Street

by Tom Knight

In 1948 my parents bought a new 2 bedroom 1 bath house at 7210 Blake Street in El Cerrito for $9,000.

I was three and very eager to explore the rural neighborhood which seemed to me like a vast land.

There were a few older homes in the hood, but no sidewalks, curbs or gutters, and lots of puddles and streamlets in the winter. Much of the area was still open fields punctuated by an occasional barn. Across the street were row upon row of glass greenhouses marching up the hillside, inside of which grew roses and hot house tomatoes. As boys, we used to take small Leslie salt shakers, sneak into the greenhouses and sample the tomatoes for quality. They were good, very good! Another attraction was a huge pile of brilliant yellow sulfur which was apparently somehow important in the greenhouse operations. We used to combine some of this sulfur in old discarded wine bottles to concoct strange mixtures which would layer out in different colors after being shaken. I cannot tell you all of the other ingredients which were added to these bottles, though I do remember some of them. At the top of the hill above all the greenhouses was a large open concrete water reservoir full of big bullfrogs. Only a very tall fence topped with sharp wire kept us out. Those frogs were really big and very loud, especially at dusk.

Also across the street was an old horse ranch with barbed wire fences, piles of sawdust, old barns and buildings, and a creek running though the middle. Just recently I discovered that this was the fading remnant of the Poppy Hill Creamery. I never knew the hill we climbed had a name, but I do remember poppies and lupine growing there in the spring. In the summer the long grass turned brown and dry, becoming very slippery, making a terrifying downhill run on large piece of cardboard, at least until the El Cerrito Fire Department burned it as they did every year, supposedly to prevent wildfires. Clearly, this was prior to the era of air pollution control. Actually, the fire department in those days burned lots of things just for practice or to get rid of stuff, things like old barns and even the remnants of the Hutchison Quarry rock mill where the recycling center is now located. That was one HOT fire.

There were no trees on the hills. We planted those later when I was a Boy Scout. In fact, a motorcycle club used to conduct an annual hill climb race up the face of the hill, a dusty, noisy, raucous event, very impressive to a young boy. There’s nothing quite like watching a full size Harley cart-wheeling 300 or 400 feet downhill without the rider. It’s amazing no one got killed, although I’m not sure about that. The top of the hill was relatively flat and a truly great place to fly a kite, particularly in the summer when the fog would blow in though the Golden Gate. It was also a place littered with broken glass bottles, evidently from many late nights of drinking. It had the fabulous view of the twinkling lights of San Francisco across the bay in the distance, so must have been the perfect party spot. Unfortunately, I was too young to know about or participate in those sports.

Creeks were open, had banks of slippery gray-blue clay and often grew watercress which tasted peppery. In the winter after heavy rains the creeks were fascinating attractions and in places formed deep pools upon which we floated makeshift rafts. We also floated boats and sticks down streams, especially during fierce storms when the action was fast and muddy. Later, as creeks were put underground in large diameter cement pipes and culverts, we used to adventure down them on Flexies, dangerous sleds on wheels which were later outlawed due to so many gruesome and sometimes fatal accidents. These dark tunnel expeditions became less interesting as they filled with spiders and webs.

This time of year, the spring, a certain war game was played using readily available bombs: dirt bombs. These were only available when the grass was tall and green and the soil was still moist after spring rains, so large clods could be easily pulled from the earth. These “dirt bombs” could be hurled rather long distances with considerable accuracy and resembled comets with green tails of grass streaming behind lethal dirt balls. Usually the only damage was to pride and clothing, though once in awhile a rock embedded in the dirt could draw blood with a direct hit. There was plenty of motivation to aim well, but duck often. Makeshift forts of plywood were hastily erected for protection, and with a good neighborhood turnout, sides were taken and skirmishes turned into battles royale! Free fun for all.

Trees were always of interest. Large groves of Eucalyptus trees had peeling bark which was useful for various projects. Sometimes paper wasps would build large hanging pods high up on a outward extending branches, obvious targets for our slingshots. There seemed to be many more bees and beehives in those days and getting stung was a mark of courage in battle. Slingshots became of less interest once we were old enough for bows and arrows. I shudder to think now of how reckless and dangerous these “toys” were. One favorite was shooting an arrow straight up and dodging the arrow when it returned to ground at the same high velocity with which it was fired. Most of us survived.

Other trees on our mental map included neighbors’ fruit trees, particularly at harvest time. Mrs. Tingley next door had a green gage plum which was fabulous, well worth the climb. Yards were not fenced, so it was pretty much open picking season when things were ripe. Obviously part of the fun was stealing without being caught. We were actually rather innocent and didn’t take anything we didn’t eat. The Lauenroths had good apricots. Even the honeysuckle was sweet at the right time of year. There was a big bush on Navellier just north of Gladys I would sample every day on the way home from Castro School. For fragrance, it was hard to beat the knarly old pepper tree on Blake just below the Hackbarth’s house. Trees were landmarks, rope swings over the creek in some places, fresh fruit in others.

Snakes. You had to be quick, because they moved so fast through the grass. Once in awhile you could get lucky and find a pretty good dead one on the street which worked sufficiently well to scare the neighborhood girls. Actually, anything dead was of great interest and could be put to some use. This was an age of transition, from rural to urban. Fields gave way to sub-divisions. All aspects of construction held interest. You could put your initials in the wet cement of foundations and sidewalks. You could find lead from plumbing projects to re-melt into sinkers for fishing. Sand piles for chimney construction were perfect for jumping into from the second story window openings. Paint can lids were instantly transformed into flying saucers long before Frisbees were invented. Any open field would do for football or baseball. For basketball there was the Castro School playground, or if it rained, the Chung Mei Home had a real gym with the most amazingly shiny hardwood floor. They were so generous to share such a treasure. It was always a fabulously good day to play there.

Roller skates were quite different then. They were all metal and had metal clips which you would tighten down with a skate key over the soles of your shoe. These were the toy of choice to make use of the all new sidewalks going in. Those metal wheels on the cement sidewalk were loud! Bicycles were a heavenly invention. I didn’t have one for awhile, but realized that an older girl across the street had one she never rode. It didn’t bother me in the least that Carolyn Bowman’s bike was a “girl’s bike.” The first thing I would do after I got home and changed clothes was to go across the street and politely ask if I could ride Carolyn’s bike, which I rode until dark and dinner time. I could never thank her enough for that great privilege. When I got my first bike the next Christmas, the Bowmans were probably quite relieved. My biggest ride: on I-80 out to Hercules and back before it opened to cars. I also used it every day to deliver the Berkeley Daily Gazette. I can still fold a paper into the throwing triangle.

In retrospect, it is easy to see from this perspective that I witnessed the very last days of rural El Cerrito and its transformation into the suburban town it is today. I was a kid who heard the shrill whistle and ran out into the street to see a steam locomotive pass at the bottom of Blake Street, the orange fire flickering in the firebox and smoke billowing from the smokestack. The tracks were located where BART is now. We had to wait in long lines of cars to get on the ferry boat to San Rafael for a day at the beach, usually out at Drakes Bay long before it became a National Seashore. We had Sunday picnics after church on the hills overlooking the construction of the Richmond-San Rafael Bridge. Walking to school meant traversing fields and snaking through barbed wire fences.

The land was still just a little wild, full of streams and frogs, lots of mud, water and fire every summer. You could find blackberries and watercress to eat, and hiking in the hills was an adventure for a young boy with a sense of curiosity and wanderlust. There were the cuts, scrapes and bruises, poison oak and bee stings, but it was a good life, and at the end of the day being tired meant a sound sleep in a warm bed after a good home-cooked meal eaten with parents, brother and sister at the dining table. Dad liked to joke, because the table was round and his first name was Arthur, that he was King Arthur and we were the Knights of the Round Table. Such was my life on Blake Street in the late 40s and early 50s.

Friday, February 18, 2011

To Buy or Not to Buy: Condo Realities

by Tom Knight

So many clients have recently called me regarding the possible purchase of a condo that I thought it might be helpful to share my thoughts on the subject, particularly since I live in one. Most condos are significantly less expensive to purchase than houses in the same area, so it’s easy to understand their appeal. However, the old adage “caveat emptor” (buyer beware) applies even more to condos than to single family homes. That is because a condo is like an iceberg: there’s a lot more beneath the surface that you can’t see. Proceeding slowly is the best course of action, lest one encounter a collision of titanic proportions with possibly damaging condo realities. Just what are some of those hidden hazards?

When you purchase a condo you are actually buying the air space between the walls, floor and ceiling, and a fractional proportion of the entire “common area.” There are many rules about what you can and cannot do to alter your home, and indeed, rules about how you can even LIVE within it. The first rule of thumb is to become familiar with Homeowners Association (HOA), the quality of management, the financials of the association, and any history of litigation or special assessments. Then there is the question of monthly dues. How much are they, what do you get for your money, how often are the dues increased and by what percentage. Check out the rule book while you’re at it. If you are rock drummer, a condo is probably not your best bet.

Here are some general observations: very small condos, such as those found in large homes which have been divided into just a few living units, carry the greatest risk for special assessments and higher maintenance costs, while providing the fewest, if any, amenities. Old estate homes made into condos may seem incredibly charming and located in upscale neighborhoods, but keep in mind: that old plumbing, wiring, roof and foundation may need major renovations soon which could cost a bundle.

Condos quite recently built can be highly attractive. They seduce the young buyer with sparkling stainless steel kitchens, gleaming granite baths, and dramatic two-story vaulted living spaces. The architecturally designed abundant glass and steel features reflect the best of HGTV. They’re hip and cool and all that jazz. But beware, beneath the flash is often found a troubled HOA groaning under the weight of delinquencies and foreclosures. That’s because new complexes just sold a few years ago at the peak of the market are now worth only half as much, so expected contributions to the Reserve Fund do not meet projections. Down the road the money may not be there to do needed maintenance, and essential repairs might then be funded by special assessments. Not every new condo is in this financial bind, but many are. Detailed study of the HOA financials is required before purchase. One other thing about the newer condos: they are almost always multi-level homes, certainly not the best for young toddlers or seniors tilting towards the geriatrics ward.

Really large condos come in two flavors: high rise and sprawling. High rises can have spectacular views, but quite often the windows won’t open. That’s a no-no for my wife. And do you really want to haul your groceries up an elevator every time you go shopping? The sprawling complexes are often older, built when land was still cheap. Such places may seem more like apartments, and in fact, many were first constructed as such and subsequently converted to condos. If you remember your college apartment, didn’t you have to take your dirty clothes down the hall to the laundry room? Older condos may not have washer/dryer hookups in the units, truly a pain in the booty for many. Sound proofing in older buildings can be far below current standards, meaning you may be hearing more of the neighbors’ activities than you would care to (TMI). Older condos can be noisy. One advantage larger complexes have over smaller: the amenities are usually far superior. I live in a larger condo with 1246 homes. It has four swimming pools, multiple tennis courts with lighting at night, a gym, racquetball courts, a sauna, a steam room, pool tables and a very comfy clubhouse with a commercial kitchen you can use for those huge family reunions. I don’t think you’ll find those benefits in your 20 unit condo. You’ll be paying a club membership off campus for many such perks.

When it comes to financial risk, there is one really good thing about the big places: the financial burden is shared by many, so there is less risk of a catastrophic assessment. Another important consideration in this day and age: Our condo is large enough to provide full time security service, 24/7/365. I appreciate that when my wife is coming home from an evening meeting. Actually, there are quite a few reasons why I enjoy living in our condo. Convenience is a big one. We can walk to many shops, including Trader Joe’s (good turkey meatballs) and Trader Vic’s (home of the original Mai Tai). Starbucks and Chevy’s are next door too, providing appropriate beverages depending on where you are in your day.

We are located on the shores of the Bay. The Boardwalk affords a lovely area to stroll and bird watch simultaneously. I never have to mow the grass or do any yard work, but the 26 acre campus looks like a park. I can come and go as I please and don’t worry about a thing. Included in our dues is water, garbage, cable TV, insurance on the building, even free current movies at the Clubhouse, as well as the many other amenities I have already mentioned. We are at the foot of the Bay Bridge and can see the Toll Plaza from our balcony. If the traffic’s not bad we can be in downtown San Francisco in 15 minutes. It’s true that we hate to do laundry in the downstairs laundry room and our downstairs neighbor is a little strange, but overall we love our condo home and continue to enjoy living there each and every day.

If you are thinking about buying a condo, check out these websites:
-Yahoo Finance: Home Buying Tips, “7 Questions You Must Ask Before Buying a Condo.”
-eHow: “How to Buy a Condominium.”

Tom Knight, Broker Associate
BERKELEY HILLS REALTY
(510) 710-1458
DRE#01441406

Friday, January 28, 2011

Local Streams Rediscovered

by Tom Knight

Recently I discovered an East Bay group called Friends of Five Creeks. Creeks? In Berkeley? What creeks? Where are they? Where do they come from and where do they go? For many Berkeley residents, the answers are just emerging, as ever so slowly creeks are re-appearing, being “daylighted.” For those of us who are agents at Berkeley Hills Realty, maps of all the creeks are available, their “secret” underground locations identified, and the implications to homeowners well understood. For those curious ones, some very good info on Berkeley creeks can also be found on the City of Berkeley's website.

Before the California Gold Rush, streams in the Bay Area ran free and clear, undisturbed in their natural channels from the hills down to the bay. The Native Americans in this area, Ohlones, feasted on the salmon and steelhead which frequented the larger creeks. Also prevalent, particularly where streams entered the bay, were abundant shellfish such as oysters, clams and mussels. When the first Europeans arrived, village locations were clearly marked by enormous mounds of shells, some dozens of feet high, containing thousands of years of accumulated dinner leftovers.

One such shell mound was located where the Spenger’s Fish Grotto parking lot is currently situated. It was here in the “old days” that Strawberry Creek flowed into the bay. It’s strange to think that once this was the edge of the bay. It gives one some idea of just how much of the shallow areas of the bay were filled in throughout the late 19th and early 20th centuries. Another very large shell mound was at the mouth of Temescal Creek on Bay Street in Emeryville about where P.F. Chang’s restaurant is located, now commemorated by a small earthen mound and stylized basket sculpture.

These mounds of shells were of no archeological interest to early settlers and were soon destroyed. Gradually, small settlements replaced Indian villages. Muddy roads transited local farmlands, connecting early communities. Wooden trestles and bridges carried rails and roads across streams, but it soon became apparent as “progress” rapidly impacted the land, putting the local waterways underground was easier and cheaper than building more bridges. Large cement pipes and square reinforced concrete culverts captured local waterways. Once covered over and built upon, they were soon forgotten.

I have seen these large diameter pipes spewing their watery contents into the bay following winter storms, as I ride my bicycle along the edge of the bay. When I see such a pipe I have often wondered, was this once a named creek? Where does it come from and what did it look like before being trapped in a pipe? Friends of Five Creeks is an organization dedicated to awareness of our creeks and sponsors activities which benefit the health of these local resources. As more and more people have become aware that there even ARE creeks in Berkeley, there is a growing movement to uncover these “lost” creeks. Local waterways are now valued as natural areas which enhance the scenic beauty of our area and help the recovery of local wildlife.

Codornices Creek is one which has received a lot of attention recently and substantial financial support towards restoration of one section in West Berkeley. To see the results, you can walk, bicycle or drive over to the University Village area on Sixth Street just two blocks north of Gilman. Bulldozers, excavators, backhoes and dump trucks have just completed an extensive restoration of this section. Magically, a natural area resembling a park has replaced a rundown, overgrown, debris-strewn area. Incidentally, “codornices” is the Spanish word for quail, and according to one historian, was the name given to this creek by Luis Peralta, one of the sons of the Peralta family which once owned Rancho San Antonio, a land grant which stretched from Cerrito Creek just south of El Cerrito Plaza all the way to San Leandro. No doubt, quail will soon again frequent the banks of Codornices Creek.

It is wonderful to see the old creeks in our area reappearing and being valued. Many people are coming out on weekends to assist in this effort. You can see old grinding holes in streamside rocks and learn about our “lost” local creeks. You will certainly meet some great folks on Saturday morning work parties, from school kids to white-haired retirees. You might even become one of the “weekday weed warriors,” helping to remove invasive, non-native plants and restore the land to its natural state. For much more information on the history of area creeks and how to help out, check out the Friends of Five Creeks website. I’ve found it a great way to get some weekend exercise which may benefit the community and the environment as well.

Tom Knight, Broker Associate

BERKELEY HILLS REALTY